Customer Service
try the electricity
customer portal
If you are a postpaid customer you automatically get access to our customer portal. You will be able to login on your account to update your details, download your invoices or investigate your consumption profile.
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You will need your account number and your cellphone number to login.
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need help with an issue
enquire
44626
sms
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Send us an sms to 44626. Make sure to describe the issue you are experiencing and note to leave your name so that we can contact you. You will receive an auto reply with your reference number.
info@ruralfreestate.co.za
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Send us an email to info@ruralfreestate.co.za. Make sure to describe the issue you are experiencing and note to leave your name and cellphone number so that we can contact you. You will receive an auto reply with your reference number.
0860 111 440
call
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Give us a call on our call centre line. Have your account number and details ready. Note to get a reference number incase you need to follow up on your enquiry.