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Customer Service

try the electricity

customer portal

If you are a postpaid customer you automatically get access to our customer portal. You will be able to login on your account to update your details, download your invoices or investigate your consumption profile. 

You will need your account number and your cellphone number to login.

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need help with an issue

enquire

On the Phone

44626

sms

 

Send us an sms to 44626. Make sure to describe the issue you are experiencing and note to leave your name so that we can contact you. You will receive an auto reply with your reference number.

Smiling Man on Laptop

info@ruralfreestate.co.za

email

 

Send us an email to info@ruralfreestate.co.za. Make sure to describe the issue you are experiencing and note to leave your name and cellphone number so that we can contact you. You will receive an auto reply with your reference number.

Phone Operator

0860 111 440

call

 

Give us a call on our call centre line. Have your account number and details ready. Note to get a reference number incase you need to follow up on your enquiry.

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